6 Things to Pay Attention to in a Custom USB Company
Promotional flash drives have achieved overwhelming success as a marketing tool for business. We know that when something is in high demand, all kinds of supply will crop up. With hundreds of custom flash drive suppliers out there today, how can you know which one will be the best for your business? Here are some tips to find out what a reliable flash drive company consists of and what some red flags may look like.
1. Longevity
With new sellers appearing overnight, you might question how credible they are (as you should!). Do a little "recon" work; search the domain name on a WhoIS application and look for their registration date. If the date is practically new, the company may by trying to make a quick buck. Red flag alert! Newer companies may not have a solid process for ordering and shipping, which can cause delays and errors in your product order. Don't take chances with an untested newbie; go with a solid organization with a great track record
2. Feedback
Search for the business name and customer review and see what customers are saying about that company. Some organizations hire complete strangers to fabricate positive reviews, so go with your gut. Social media also offers a great way to see what people are saying about their experience with a certain organization.
3. Location
A reputable custom USB company will typically have a physical office. Ideally the office would have enough space to accommodate a full staff. With a dedicated team, a company can attend to more customers, essentially leaving less room for errors and ultimately delivering excellent service. A newer organization may be just one or two people who are outsourcing all of the work other than taking your money.
4. Customer Service
Call the suppliers you are considering and test out their customer service. Talk to an account manager or sales representative and get a sense of what they're about. Are they genuinely interested in what you're trying to achieve? Are they promising something they can actually deliver? Listen carefully when you're talking to them and determine if customer service is a priority or if they only care about the sale.
5. Production Process
An experienced USB supplier will have an easy process, regardless of how complex your project is. Look for a company with the ability to take your idea, in any form, and turn it into a digital sample for you to view and approve. The process should be simple for you, and streamlined on the company's side. The whole experience should be focused on giving you the best product in a reasonable time frame.
6. Fair Pricing
When comparing prices amongst personalized USB businesses, beware of the super cheap products. Cheapest is not always best; you get what you pay for! Technology has the upper hand in this game. Some of the lower-priced suppliers are selling drives with low-quality memory chips or Tier 2 refurbished drives, which can affect the end result that you are originally trying to achieve. When you are talking to the company, ask if the flash drives they sell are Tier 1. Be sure to ask about a return policy and make sure you agree with the terms.
As a customer you want swift, reliable, and stress-free service. USB suppliers that have been in business for more than several years have perfected their operations, and in return, deliver an excellent promotional product. Logotech has one of the best product inventories in the industry today. Contact us with any questions about our process, and find out how we can help your vision come to life.
