6 Things to Look for in a Custom USB Company
More and more companies are inquiring about custom USB drives because of its overwhelming success as a marketing tool for business. Of course when the demand for this product is high, supply will naturally try to become parallel. New custom USB companies have "magically" appeared online and all offering similar products and services as the next. Some of the newer companies are running their business operations out of a basement, but you would never know. And with hundreds of custom USB companies out there today, how can you choose the right one and are they really reliable? This article will tell you what a reliable custom USB company consists of, what to look for, and where to raise the red flags. Hopefully this will help narrow it down and eventually finding the right custom USB company for you.
1. Rookies
With new custom USB companies appearing weekly, you might question how creditable they really are. So do a little recon work! Search the domain name on a domain registration checker and look for their registration date. If the date is practically new, most likely they are rookies trying to make a quick buck. Here is where you raise the first red flag! Rookie companies are probably in the process of modifying their operations, which can certainly affect the result of your order. Orders can contain defective flash drives, shortage of product, or even a late delivery. You DO NOT want to take those chances!
2. Customer Feedback
As we all know there are people out there that LOVE to talk about their experiences with a company publicly, whether it be good or bad. Search for the company name + customer review on Google and see what customers are saying about that company. But be careful of what you read as some reviews maybe fabricated and written by a representative of that company. If the review seems to good to be true, it probably is. You can use your judgment here but analyze the reviews thoroughly.
3. Location
A reputable custom USB drive company usually has a physical office space where someone can visit. Ideally the office would have enough space to accommodate a full staff. With a full staff a company can attend to more customers, essentially leaving less room for errors and ultimately delivering excellent service. Some of the newer companies are running their operations out of a basement or garage and/or hiding behind a P.O. Box! Raise a red flag really high here! Are you willing to give your money away to a company that may exist?
4. Customer Service
Once you have taken the prior 3 points into consideration and have eliminated the rookie companies, continue your recon work! Call the flash drive suppliers that are remaining and test out their customer service. Talk to an account manager or sales representative or whatever they call themselves, and get a sense of what they are about. Do they appear to be genuinely interested in what you're trying to achieve? Or are they only interested in taking your money? How can you tell the difference? It usually depends on their tone and how aggressive they are. The more aggressive they are the hungrier they are and less concerned about the product actually helping you. Ask yourself these questions when you're talking to them and determine if customer service is a priority or is all about the sale.
5. Production Process
An experienced custom USB company would have an easy 1-2-3 process regardless of how straightforward or complex your project is. They would have the capability to take an idea in the form of a rough sketch, AutoCAD illustration, or even a general explanation and turn it into a digital sample for you to view and approve. A veteran company would have an experienced graphic designer(s) on staff to design and generate these samples fairly quickly to help move the production process along.
6. Beware of low-priced flash drives
Any business can benefit from saving money. But is it really worth it? When your comparing prices with custom USB companies, beware of the low-priced flash drives. Cheapest isn't always the best. You get what you pay for! How many times have you heard that? Well it has a remarkable correlation here especially when you are dealing with this type technology. Some of the lower-priced suppliers are selling drives with low-quality memory chips or tier 2 refurbished drives, which can affect the end result that you are originally trying to achieve. So when you are talking to the USB company, ask if the flash drives they sell are Tier 1. Also, Do NOT forget to ask about or research their return policy and see if you agree with the terms!
As a customer you want a swift, reliable and stress-free service. Use these points as guidelines when your shopping for custom USB flash drives. Logotech has been in business for several years and we have perfected our operations, and in return, deliver an excellent final product. At the end of the day you have the ultimate decision of what company to go with. Just be careful and conduct a recon mission!
Logotech has years of experience and has been in business since 2008. We are ready to help you find the promotional flash drives you need from a company you can trust.
